Privacy Policy
Last updated: October 4, 2025
Cappsule Sàrl and its affiliated entities ("Cappsule," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal information in the context of our activities, which include:
- Consultancy services (IT consulting, process improvement, and advisory)
- Software development (custom solutions and internal projects)
- Atlassian apps and integrations (including our Cloud and Data Center/Server products)
By using our services, visiting our websites, or interacting with our applications, you agree to the practices described in this Privacy Policy.
1. Information we collect
We collect and process only the data necessary to provide our services. Depending on your engagement with us, this may include:
- Account and contact information (name, email, organization, billing details)
- Usage data (log data, activity within our apps, error reports)
- Identifiers within third-party platforms (e.g., Atlassian account IDs used for app functionality)
- Project and support information (data you choose to share with us when seeking consultancy, support, or custom development)
We do not sell or rent your personal information.
2. Purpose of processing
We use collected information to:
- Deliver and improve our consultancy, development, and app services
- Provide customer support and respond to inquiries
- Enable specific product features (e.g., timesheet tracking or integrations)
- Ensure compliance with licensing, billing, and legal requirements
- Improve performance, security, and user experience across our services
3. Data sharing
We do not share your personal information with third parties except:
- When required by law or to protect our legal rights
- With trusted service providers (e.g., hosting partners, payment processors) who are bound by strict confidentiality and security obligations
- With Atlassian or other third-party platforms, when necessary for the operation of specific apps or integrations you use
4. Data security
We implement strong technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. Our hosting providers are ISO 27001 and SOC 2 Type 2 certified.
5. User control & rights
Depending on the service you use, you may be able to:
- Access, review, and export your data
- Manage or delete entries in our apps
- Request correction or deletion of your personal data
You also have rights under GDPR and other applicable laws, including the right to data portability and to lodge complaints with supervisory authorities.
6. Google user data (where applicable)
Some of our integrations may access Google user data to enhance functionality. Specifically:
- Email address and profile information may be retrieved for display and association with your account.
- We do not permanently store Google user data. It is retrieved only during the active session and is not retained in our databases.
7. Data retention
We retain personal data only as long as necessary to provide our services or comply with legal obligations. The specific retention periods depend on the type of data:
- Account information: retained for the duration of your account and deleted within 30 days of account closure, unless legally required to retain
- Financial and billing records: retained for 7 years to comply with tax and accounting regulations
- Usage logs and analytics: retained for 90 days for performance monitoring and troubleshooting
- Customer support communications: retained for 2 years to provide consistent service and resolve disputes
- Marketing preferences: retained until you unsubscribe or request deletion
Once data is no longer needed, it is securely deleted or anonymized. You may request earlier deletion of your personal data by contacting us.
8. Compliance
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and SOC 2, and ensure lawful, fair, and transparent processing of data.
9. Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact our privacy team at security@cappsule.io.
7, Quai du Mont Blanc
1201 Geneva — Switzerland
Phone: +41 76 221 62 24
info@cappsule.io
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